Lidya Martha, Risky Jordan. Pengaruh Tangible, Emphaty, Responsiveness, Assurance, Dan Reliability Terhadap Loyalitas Pelanggan Pada Hotel Bunda Padang. JIM [Internet]. 2022 May 7 [cited 2026 Sep. 21];1(6):1488-503. Available from: http://mail.ulilalbabinstitute.id/index.php/JIM/article/view/370